How do I return an item?
We want you to be satisfied with your purchase, if for some reason you would like to return an item please do so within 14 days of receipt of the order, for an exchange or a merchandise refund. SALE ITEMS, lingerie, and jewelry are FINAL sale items and may NOT be returned. Returns will only be accepted for items in original condition that HAVE NOT BEEN WORN, WASHED, ALTERED, TAGS REMOVED or DAMAGED. Original shipping charges are non-refundable. Purchases made with promotional coupon codes may be returned for exchanges or store credit only.
Embodies reserves the right to refuse any return if the item does not meet the above stated conditions.
To initiate a return or exchange please follow the below steps:
1. Contact us for a RA#
Please contact us via email at firstname.lastname@example.org for a return authorization number (RA#). No returns will be accepted without a RA#. Indicate your the item(s) you are requesting to return and your preference for a return or an exchange. In the case of an exchange, indicate the size and color of the item you would like us reserve as your exchange. We ship one exchange package free of charge.
2. Packaging your return or exchange
Please package your return carefully, in original packaging if possible and insure your package. Embodies is not responsible for any lost or damaged packages for returns. Please write your RA# clearly on the outside of the package. Packages received without a RA# clearly marked on the outside will not be accepted. Please, treat return items kindly; fold them neatly not wadded in a ball, check that they are not covered in animal hair and that the hang tags are in tack! Thank you in advance, we so appreciate your cooperation.
3. Please note Non-Returnable Items:
SALE ITEMS, lingerie, and jewelry may NOT be returned.
4: Shipping expenses
Embodies does not pay for or reimburse original shipping expenses. Shipping expenses for returned/exchanged merchandise is the responsibility of the customer. If a customer chooses not to collect their package and it is returned us, original shipping charges are not reimbursed. Any additional shipping charges incurred for unclaimed orders will be deducted from the merchandise refund.
6: Upon receipt of the return
Embodies will inform you via email once your return has processed.